They've won a lifelong customer!

I have to mention, and give a plug to, this phenomenal customer service I just received. I'm not exactly sure how it happened, but the flannel sheets my husband and I have had on our bed for years seem to have shrunk. In spite of the fact that we used to have two nice sets, neither set fits anymore, and this time of year (and the fact that we keep our house set at 65 degrees in winter) makes me want flannel sheets. I had some cash back built up on our Discover card, and cashed in enough to receive $75.00 in L.L.Bean gift cards. Combined with the $2.10 I had left on a previous gift card, it was exactly what I needed to cover the $77.00 price for the flannel sheets. And to top it off, L.L.Bean charges no shipping! Unfortunately, when I scratched off the cover of the PIN number for one of the gift cards, the PIN number scratched off as well. I was not at all pleased, because without these gift cards, the flannel sheets were not in the budget this month. I called customer service, and a very pleasant individual was happy to assist me. Not only that, but when she realized a minute or so after we hung up that she had lost some information from her computer, she immediately called back and apologized when asking for the information again. Without a doubt, I will be a lifelong customer of L.L.Bean. I've always been absolutely thrilled with their merchandise, and I couldn't be happier with their customer service. It's nice to know that somebody out there still cares about their customers!!!!!